Privacy Policy

A Home Concept Mobilya İthalat İhracat Ticaret Ltd. Şti, a company incorporated under the laws of Türkiye (referred to herein as "A Home Concept", "we", "our" or "us") is committed to protecting your privacy online.

This Privacy Policy describes the ways in which we collect, store, use, and protect the information gathered due to your use of our website. By providing us with your information on the website and mobile applications, you expressly consent to us processing your personal information in accordance with the terms of the Privacy Policy.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR WEBSITE AND MOBILE APPLICATION, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND TO ALL THE TERMS OF THIS PRIVACY POLICY AND OUR PARTICIPATING WEBSITE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, EXIT THIS PAGE/MOBILE APPLICATION, DO NOT ACCESS OR USE IT. If you still have any questions, please contact us directly at export@ahomeconcept.com, and we will be pleased to assist you with your concerns.

1- YOUR EXPRESS CONSENT TO COLLECTION & USE OF INFORMATION

We collect information when you register online or update your account, log-in, place an order, communicate with our customer service representatives, shop online, request a catalog, opt-in to receive our e-mails, participate in a contest, promotion or survey or join our social networking sites. We may also collect information from you in our stores or through our catalogs or other marketing material.

By visiting our website or mobile application, submitting information, using our services, purchasing any product, and/or accepting the Terms of Use and Privacy Policy, you unconditionally consent to A Home Concept collecting, storing, using, and disclosing your personal information, including but not limited to your name, email address, physical addresses, phone contact numbers, birth date, and transaction details. You also consent to the collection, storage, use, and disclosure of other relevant information such as IP address, internet domain or browser, router or user agent information, as well as demographic, transactional, and profile data. This also includes the use of cookies or other information you may provide, as part of our data collection process on Websites/Applications or other channels ("Personal Information"). You permit the above information to be collected, stored, used, and disclosed for the following purposes:

• To ensure the efficient running of the website and mobile application
• To provide information about the products.
• To develop/offer new products and services
• For accounting and audit purposes
• For marketing and market research and analysis purposes
• To send you communications (or to contact you) via SMS, email, push or any other channel about promotions, services, products and facilities offered by A Home Concept.
• provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website and mobile application.
• operate, evaluate and improve our business, website and mobile application.
• generate aggregated data to prepare insights to enable us to understand customer behavior, patterns and trends with a view to learning more about your
• preferences or other characteristics.
• provide privileges and benefits to you, marketing and promotional campaigns based on your profile.
• in connection with loyalty programs owned and operated by us.
• communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services.
• to enhance your shopping experience and provide you access to A Home Concept membership programs, rewards, and offers.
• enforce the terms of use of our website and mobile application.
• protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.
• for shipment and delivery of products and services.

2- DATA SHARED BY YOU

A Home Concept may collect your Data in several ways from your use of our stores, website or mobile application. For instance:

• when you register with us to receive our products and/or services.
• when you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application.
• when you complete surveys conducted by or for us.
• when you elect to receive any communications (including promotional offers) from us.
• from the information gathered by your visit to our stores, website or mobile application.

3- SHARING OF DATA

We will not sell your Personal Information to third parties. We may, however, share selected customer information with the following third parties:

• our group companies
• our franchisors
• Service Providers- Examples include storing and analyzing Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis, Software service providers and payment processing, warehousing service providers and delivery companies for the purposes of processing your payment and managing your order, including delivery and returns and in such circumstances these Service Providers will be provided access to only such Personal Information required to fulfill their functions (and only on the agreement that they not use your Personal Information for any other purposes)
• sourcing partners and supplier of products and services.
• purchasers and their advisors following a sale of all or part of our business, so that they can continue to provide services to you 
• third party databases to which A Home Concept and/or one of our brands subscribes
• government bodies or other authorities if necessary to comply with regulations or law or to assist with law enforcement, or to protect our property and other rights
• agencies who help us collate statistics about site traffic, sales, demographics and other commercial information to enable us to tailor the services we provide to you and other customers
• For purposes such as delivering publications to you, verifying your account information, confirming access to publications, determining whether you meet the minimum system requirements to use the Service, providing you with personalized content and instructions, offering targeted promotions, providing customer support, and gathering your opinions regarding A Home Concept.
• We will retain your Personal Information for as long as it is legally required, and to support the business purposes for which it was obtained - we will then dispose of it promptly and securely.

4- DATA THAT IS COLLECTED AUTOMATICALLY

1. We automatically collect some information when you visit our website or use our mobile application. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.
2. Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. A Home Concept uses this information to measure the site usage, improve content and to ensure safety and security, as well as enhance performance of our website or mobile application.
3. We may collect your Data automatically via Cookies, pixels and similar technologies in line with settings on your browser. For more information about Cookies, please see the section below, titled "Cookies".

5- WHAT DATA WE COLLECT ABOUT YOU

The Information we collect about you may be broadly described in following categories:

• Personal Information: Your name, address, phone number, email address, user name, password, billing and credit card information, order history, feedback, IP address and location, digital device name, type and configuration, details relating to your download of Publications via the Service (including details relating to the time of the download, any interruptions, and the success or failure of the downloads), the URL from which you accessed the Participating Website, demographic information, and other such 'Personal Information'.
• General Information: We also receive more general information from you as a result of your visits to, and use of, the Participating Website. This general information does not identify you personally, and can include information such as your IP address, the length of time you spend on the Participating Website, your browsing history, and other such 'General Information'.
• Transaction information: the date of the transaction, total amount, transaction history and preferences and related details. Your reviews, feedback and opinions about our products, and services.
• Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us, or participate in marketing programs.
• Loyalty programme information: your loyalty membership information, account details, profile or password details. We do not collect any sensitive data from you for any purpose whatsoever.

6- MARKETING OPT-IN AND OPT-OUT PROVISIONS

When you register at A Home Concept, you are consenting to receiving promotional communication from us. You have the option to opt-out or unsubscribe from our marketing communications for products, new products, offers and promotions. If any user who receives an e-mail from the Site or SMS or any other channel would prefer not to receive marketing related communications in the future, you can do so by following the OPT -OUT instructions in the e-mails or SMS or any other channel. In addition, at any time you may access the OPT OUT section on the Site and choose to unsubscribe (opt-out) or send an e-mail to our customer care - export@ahomeconcept.com. We will make commercially reasonable efforts to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.

7- PROTECTION OF PERSONAL INFORMATION:

1. We store all Personal Information on a secure server and we seek to use procedures designed to protect Personal Information from accidental or unauthorized access, destruction, use, modification or disclosure. We will seek to ensure that your Personal Information is kept confidential and secure in accordance with this Privacy Policy, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. Although we will strive to take commercially reasonable security precautions regarding all Personal Information, visitors or users to the Web Sites/Apps acknowledge and agree that A Home Concept does not control the transfer of information or data via the Web Sites/Apps or over any other electronic facilities or media.
2. We take all steps reasonably necessary to protect against the unauthorized access, use, alteration, disclosure or destruction of Personal Information. If A Home Concept is sold to a third party, or A Home Concept otherwise becomes subject to a merger, consolidation or acquisition, it would become necessary for us to transfer your Personal Information to a third party, and in such case A Home Concept would require that the third party handles your Personal Information with no less care than taken by us.
3. To keep your Personal Information safe, we ensure that sensitive and private data exchanges between you and Participating Website happen over a Secure Sockets Layer (SSL)-secured communication channel and are encrypted and protected with digital signatures. SSL-secured communication channels are specially designed to protect personal and sensitive information (payment details), which is sent over the internet.

8- YOUR RIGHTS AND CHOICES

When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests Of A Home Concept as described in this Privacy Policy.

You have the following rights in relation to your personal information and you can exercise it by submitting a request export@ahomeconcept.com below.

• Right to Access, Review, Modify and Delete
• Right to Correction
• Right to Withdraw Consent
  It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.

9- TREATMENT OF GENERAL INFORMATION

A Home Concept also collects your General Information to allow us, amongst other things, to better understand our users and improve the layout and functionality of the Website. A Home Concept may use and disclose anonymous information, including aggregate anonymous information derived from your Personal Information, to inform publishers, partners, trusted affiliates, advertisers, and other interested parties as to the usage habits or characteristics of A Home Concept's customer base, and to serve any other business purposes.

10- COOKIES

1. A Home Concept may use cookies or other technologies to remember Personal Information or General Information when you use the Website. Cookies are small files or records that A Home Concept may place on your web browser to collect information about your activities on the website, prepare reports, assess trends, determine relevant interest-based advertisements to be presented to customers, and monitor the way the website is used. A Home Concept may also use third-party hosted services to assist in these matters, which may collect information such as your IP address sent by your browser or through cookies.
2. This is intended to enhance convenience for you, and to assist A Home Concept to run an efficient operation. The use of cookies is relatively standard. Most browsers are initially set up to accept cookies. However, if you prefer not to store cookies, you can choose to:
   1. not use web site
   2. set your browser to notify you when you receive a cookie
   3. set your browser to refuse to accept cookies
   4. delete our cookies after visiting Participating Site
   5. browse our site using your browser’s anonymous usage setting

By accepting the terms, you consent to A Home Concept using cookies and similar other technologies for these purposes. All personally identifiable information that we collect and store is protected using appropriate measures, and A Home Concept will not be held responsible for unauthorized access by third parties. Please note that A Home Concept is not responsible for the privacy practices of third-party websites not operated by A Home Concept and cannot guarantee the security of your Personal Information collected there. A Home Concept recommends that you read the privacy notices of each third-party website that collects your Personal Information.

11- CHANGE IN THE PRIVACY POLICY

Yasadaki değişiklikler veya A Home Concept'in işindeki değişiklikler, zaman zaman bu Gizlilik Politikasının şartlarında değişiklik yapılmasını gerektirebilir, bu nedenle A Home Concept, bu tür değişiklikler için bu Gizlilik Politikasını periyodik olarak gözden geçirmenizi önerir. Web Siteyi her kullandığınızda Gizlilik Politikasını dikkatlice okumak ve kabul etmek sizin sorumluluğunuzdadır ve Web Siteyi kullanmaya devam etmeniz, en son Gizlilik Politikasına tabi olmayı kabul ettiğiniz anlamına gelecektir. Gizlilik Politikası hakkında herhangi bir sorunuz veya geri bildiriminiz varsa, export@ahomeconcept.com adresinden bizimle iletişime geçin.

12- LIMITATION OF LIABILITY

In no event will A Home Concept, its affiliates, partners, and their respective employees, officers, directors or insurers be liable to you or to any other person for any costs, damages (including any special, incidental, exemplary, indirect or consequential damages), or liability of any nature, arising or resulting from the collection, use, transfer, processing or storage of personal information obtained by us and resulting from your access to and use of the web sites/apps or collected via the other channels.

13- GOVERNING LAW & JURISDICTION

This privacy policy will be governed by the laws of the relevant country in which your personal information is registered with A Home Concept (“the applicable territory”). for the avoidance of doubt, the relevant applicable territory may only include those countries in which A Home Concept operates stores or the websites/apps as the case may be. the exclusive jurisdiction for any claim, action or dispute with A Home Concept under this privacy policy will be in the appropriate courts of the applicable territory.
 

CONTACT US

A Home Concept: +90 232 683 43 98

export@ahomeconcept.com

BY POST:  
A Home Concept
Altıntepe Mah. 9512 Sk. A Blok No: 18 A, No: 12
Menderes, İzmir, Türkiye